PC
LIVE Diagnosis
Led the design of a new LIVE Diagnosis feature on the TikTok Shop Streamer Desktop platform. Launched in Aug 2024.
The Problem
How might we surface actionable insights during livestreams in a way that supports creators’ fast-paced decision-making, without adding to their cognitive burden?
The Solution
Introduce a new LIVE Diagnosis feature in the toolbar that allow users to identify data issue, understand the reasons, and quickly take actions.
Multiple suggestions or one suggestion?
During a livestream, users already face many decisions and a high cognitive load. Introducing multiple suggestion cards might increase that load, which actually goes against the original goal of reducing friction and supporting the user more intuitively.
Challenges
Adding a new feature to a platform that is already rich in information and functionality is hard because every choice I made can impact the overall structure of the console, and must also consider future scalability—how new features can build on the current version without disrupting existing ones.
💡 Design is not an emotional expression, but through rational deduction and categorization to present complex information and logic in a way that best fits the user's habits and can satisfy the user's needs.
Designed and organized by Yilin with 🍚